Account Management Team | Senior Account Manager DSP
Location: San Francisco, California
Please submit a resume, cover letter, and LinkedIn profile
As a Senior Account Manager for the CrossInstall DSP team, you will be the main point of contact for advertisers utilizing our creative platform. You will be responsible for building relationships, solving problems, upselling where applicable, and ensuring our clients receive the highest quality customer service.
To be successful in this role, you should have top-notch interpersonal skills along with strong analytical expertise. A key component will be working cross-functionally with our business, technical and creative teams with minimal supervision to collect information and solutions on behalf of your clients.
The Senior Account Manager will be based in our San Francisco office and will focus on clients based mainly within the US, with occasional travel required.
What you’ll do:
Be the front line of contact for your advertisers (mainly large gaming studios and brands), utilizing strategic thinking to manage customer requests and/or issues
Serve as a programmatic, real-time-bidding (RTB) expert externally, understanding the mobile advertising ecosystem and ensuring information is clearly relayed to your clients
Establish and maintain strong client relationships with your advertisers through regular calls and in-person meetings serving as an expert for programmatic questions, concerns and priorities
Proactively assist advertisers to achieve their goals, up-sell new opportunities as they become available, investigate campaign inefficiencies and actively optimize campaign creative and targeting. Create a strong feedback loop between clients and internal teams
Manage budgets of all sizes along with creative pipeline production
Become an expert on all aspects of CrossInstall’s creative advertising business to facilitate scalable, sustainable growth
What we are looking for:
2-3+ years of experience in an Account Management role
Advertising experience is required, however previous experience with mobile gaming or the mobile ad ecosystems is preferred
Great teamwork and organizational skills, including strong communication, a proactive attitude, and an embedded drive for results
Excel skills and the ability to leverage our data and intelligence tools
Ability to work in a fast-paced, hands-on, demanding start-up environment
Naturally curious problem solver with a creative approach to problem solving
CrossInstall is a mobile-only demand-side platform specializing in playable ads at scale. We are bootstrapped, profitable and growing rapidly!